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Warranty

Warranty policy

MAIWE is committed to providing high-quality products and best-in-class customer service. All products come with factory warranty from 1 year to 5 years, effective from the date of delivery, in which MAIWE will repair or replace any defective product. Out-of-warranty products will be charged for parts and labor for repair.

Category

Product Line

Warranty Period

Industrial Ethernet Switch

Layer 3 Backbone Industrial Ethernet Switches

5 years

Industry specific Switch

Layer 3 Backbone Industrial Ethernet Switches

5 years

Layer 2 Rack Mount Managed Industrial Ethernet Switches

5 years

Layer 2 Din-rail Managed Industrial Ethernet Switches

5 years

Layer 2 Rack Mount Unmanaged Industrial Ethernet Switches

5 years

Layer 2 Rack Mount Unmanaged Industrial Ethernet Switches

5 years

Embedded Modules

Industrial Media Converters

5 years

Embedded Industrial Ethernet Switches

5 years

Device Networking Product

Serial Servers

3 years

Serial Servers

3 years

Serial Servers

3 years

Serial Servers

3 years

Serial Servers

3 years

Serial Servers

3 years

Industrial Wireless

Industrial Wireless

1 years

Accessories

Accessories

1 years

Warranty Exclusions

This warranty does not cover:

1. Out of warranty period.
2. Changing the hardware and software of the product without the MAIWE's authorization.
3. Defects resulting from usage of the product or accessories not in accordance with MAIWE user manual.
4. Defects resulting from any service, maintenance or repair executed by a third part other than MAIWE, service provider or third party authorized by MAIWE.
5. Defects resulting from natural disaster, including but not limited to lightning, flooding, earthquake, fire, etc.
6. Software products.

Warranty Period

Service

Sending to Maiwe

Returning to customer

DOA

Replaced /repaired / return

Maiwe

Maiwe

In Warranty

Repaired

Customer

Maiwe

Out warranty

Repaired

Customer

Customer

* DOA (Defect on Arrival): A product is found to be defective within 3 months from the shipping date from MAIWE.

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